Order and delivery terms
Valid from 8.6.2026.
These terms and conditions apply to the ordering and delivery of products from the PiaDots Academy online store (hereinafter referred to as the “store”) in Finland. By placing an order, you accept these terms and conditions.
Contact information
PiaDots Oy
Business ID: 3540645-7
Address: Säynävätie 8 52700 Mäntyharju, Finland
Email: pia.kiviranta@outlook.com
Phone: +358405859029
1. Ordering
Orders are placed in the online store at https://piadotsacademy.fi/.
Placing an order requires:
- a valid email address and
- providing correct contact information (name, address, telephone number).
An order is created when the customer has paid for the order and the store has sent an order confirmation by email. The order confirmation shows the ordered products, prices and delivery costs.
We reserve the right to refuse an order, for example if there is a clear price error or if the product is not available.
2. Prices and payment methods
All prices include value added tax (VAT) unless otherwise stated. We reserve the right to change prices and delivery costs.
Payment methods
In the online store, you can pay securely with any major debit and credit cards, digital wallets such as Apple Pay or Google Pay, or bank transfers where applicable. Payment service is provided by Stripe LLC.
3. Delivery methods and costs
Delivery methods and prices are displayed when ordering before payment.
- Digital products (e.g. downloadable products, online courses) delivered via email or to a customer account.
4. Delivery time
Digital products, such as online courses, are generally delivered automatically immediately after the order and payment are successful. Delivery takes place in the form of a confirmation message sent by email and/or access opened through the customer account. If there is a delay in delivery, for example due to system or payment traffic problems, we aim to ensure delivery within 1–3 business days of receiving the order at the latest.
5. Right of withdrawal and returns (consumer customers)
The consumer customer has the right to cancel an order made through distance selling in accordance with the Consumer Protection Act. Normally, the right of cancellation is 14 days from receipt of the product, unless otherwise provided by law or the nature of the product.
In this online store, the length of the return and exchange policy for online courses is 30 days from receipt of the order, unless otherwise stated in the course-specific product information or applicable legislation. Please note that the possibility of return and exchange may be limited, for example, to situations where the course has not been used substantially (e.g. without watching a large part of the content) or where the delivery of digital content has been initiated with the customer’s express consent.
Returns cannot be made without a receipt or other proof of purchase.
Limitations on the right of return
There is generally no right of return:
- with gift cards
- with downloadable software products or digital content, when delivery has begun with the customer’s consent
Partial refunds
Only a partial refund can be granted if:
- the online course or other digital content has been substantially used (for example, a significant portion of the course content has been viewed or downloaded), and this is not a service error
- the service-related license or additional material has been deployed in a way that prevents it from being restored to its original state
- the user license has been used in violation of the terms and conditions (for example, sharing the IDs with third parties), and this is not the seller’s fault
6. Return process and refunds
Once a refund request for an online course or other digital service has been received and processed, a notification will be sent to the customer via email informing them of the receipt of the refund request and whether the refund has been approved or rejected.
For an approved return:
- the refund is processed and
- the refund will be automatically paid to the original payment method within 1-3 business days.
Late or missing refunds
If the refund doesn’t appear:
- Check your bank account/credit card statement again.
- Contact your card company – it may take a while for the refund to be posted.
- Please contact your bank – there may be delays in processing.
If you still don’t see the refund after these steps, please contact us.
7. Discount products
As a general rule, only regular priced products will be refunded.
Products on sale may not be eligible for a refund unless specifically stated on the product page or in the return policy. Always check the product-specific information.
8. Exchanges
Digital services (such as online courses) can generally only be exchanged if the service is faulty or cannot be used due to a technical or other vendor-related reason. If the service is to be exchanged for a similar digital service, the customer must first contact customer service and agree on the exchange in advance.
9. Gifts
If the product was marked as a gift at the time of purchase and shipped directly to the recipient, the recipient may receive a gift credit for the value of the returned product. Once the return is received, a gift card will be sent by mail or email.
If the product is not marked as a gift, or if the customer has ordered the product with their own address and later gave it as a gift, the refund will be paid directly to the original customer.
10. Shipping and costs of returns
The return and refund process for digital products, such as online courses, is handled electronically.
A request for a return or refund can be made by contacting customer service.
The customer is not responsible for separate return shipping costs, as online courses and other digital services are delivered electronically. If a refund is granted, it will be paid to the original payment method as agreed, and separate shipping costs will not be deducted unless the order is accompanied by separately charged service fees that have been notified in advance.
11. Complaints and faulty products
If a digital product (for example, an online course) is defective, does not work as intended, or the wrong service has been delivered in the order, this must be reported immediately, but within a reasonable time after the defect is discovered.
Please attach to the message:
- order number
- description of the error or problem (e.g. login failed, content does not open)
- if necessary, screenshots of error messages or the user interface.
The repair, exchange or refund procedure is agreed on a case-by-case basis with customer service.
12. Limitation of liability
The store is not liable for indirect damages, financial losses or other consequential damages, unless otherwise provided by mandatory legislation. In any case, our liability is limited to the total amount of the order.
13. Processing of personal data
Personal data is processed in accordance with applicable data protection legislation.
14. Changing the Terms
We reserve the right to change these ordering and delivery terms and conditions. The order is subject to the terms and conditions in force at the time of ordering, which are presented in the online store.
15. Do you need help?
Questions regarding returns, refunds, orders or deliveries:
Email: pia.kiviranta@outlook.com